Before carrying out a research enquiry, the Museum asks for a donation to our funds to cover the cost of staff resource. An minimum donation of £15 will be asked for, payable upon submission of your enquiry. This donation is non-refundable, even if we cannot answer your query. To submit a donation for an enquiry, please visit our shop.

Research Facilities

The Museum has a Research desk, with Regimental histories etc. freely available for use. Printed histories, journals and other documents are also available to researchers by prior arrangement.

The Museum's formal archives and photo collections are very limited but may be searched by arrangement.  Many of the Museum’s formal archives (e.g. War Diaries) are now housed in the nearby Record Office (Shropshire Archives) on Castle Gates and are available for inspection there.

They are catalogued on a CALM database and are also available online via Access2Archives.

Tracing a soldier

In common with other regimental Museums, we hold no personal service records of soldiers of any era, but we can help in accessing records pre 1920 for a small fee.


Pre 1913

Soldier's Documents (WO97s) are held only in The National Archives at Kew. These are available online for a fee via, though only a fraction now survive.


Service records for the First World War are held at the National Archives at Kew. Service records, medal awards and pension records between these years can be accessed through There are also online registers for the Silver War Badge.

Please note that apart from the medal records (which are more or less complete) only about 20% of the records survived the bombings of the Second World War.


Post 1921

Records for soldiers discharged after c.1921 are retained in Ministry of Defence archives. To request a service record of a deceased relative please visit

Only next of kin may apply for copies.

A Silver War Badge (SWB) roll, 1914-18

A Silver War Badge (SWB) roll, 1914-18

Research enquiries

We retain the services of a professional researcher who is able, for a fee, to access military records in The National Archives at Kew and elsewhere.

Records which may be accessed include:

  • Campaign medal rolls from Waterloo to c. 1920
  • Medal index cards for medal awards relating to 1914-18
  • Service papers from 1754 – 1913 (very fragmentary for early period)
  • Soldiers’ and officers’ service records for 1914-18
  • Citations for some gallantry awards 1914-18 and 1939-45
  • War diaries for units 1914-18 and 1939-45
  • London Gazette entries re promotions and appointments (officers) and awards
  • Muster and pay lists for regiments from c. 1760 – c. 1890

If you would like our help to research your family's military records please print out our Research Service Form available here, and return to the Museum at:


SRM Research Service, The Castle, Shrewsbury, SY1 2AT

Please note that there is no guarantee that we can find the records you have requested. Your fee pays for a search to be made and any relevant papers copied if found. This fee is non-refundable.


Regimental condolence card